Privacy Policy

1. INTRODUCTION

Welcome to Eiyoo. This Privacy Policy explains how Eiyoo Team ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application "Eiyoo" (the "App"). Eiyoo is an AI-powered image generation app designed for users aged 17 and older. By using the App, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your Name, Username, and Email address.
• Customer Support: We collect information contained in your customer support inquiries to resolve your issues.
• User Content: Text prompts you input to generate images.

2.2 Information We Collect Automatically

• Device Information: We collect details about your mobile device, including model, operating system version, and unique device identifiers.
• Usage Data: We collect statistics on how you use the App, including feature usage and session duration.
• Crash Logs: We collect technical data when the App crashes to help us fix bugs.
• Location Data: With your explicit permission, we may collect precise or approximate location data to verify your region or enhance specific features. You can disable this in your device settings.

2.3 Cookies and Tracking Technologies

We use Cookies and similar technologies (which may include Web Beacons) solely for:

• Authenticating your login status.
• Remembering your preferences.

3. IMAGE GENERATION AND FACE DATA POLICY

• No Biometric Recognition: We do NOT use facial recognition technology or collect biometric identifiers.
• Image Processing: Images are generated based on your text prompts.
• Storage: Generated images are stored locally on your device by default. Temporary processing occurs on our secure servers to generate the result, after which the data is deleted immediately.
• No Training: We do NOT use your personal photos or generated content to train our AI models or for marketing purposes without your explicit additional consent.

4. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

• To provide, maintain, and personalize the App's functionality.
• To improve our AI algorithms and user experience (using aggregated, non-personal data).
• To ensure the security of our platform.
• To provide customer support.
• To comply with legal obligations.
• We do NOT sell your personal information to third parties.

5. DATA SHARING AND DISCLOSURE

We may share your information in the following minimal circumstances:

• With Your Consent: When you explicitly agree to share data.
• Service Providers: We rely on trusted third-party vendors (e.g., cloud hosting, analytics) to perform services on our behalf. They are bound by strict confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or to protect our rights and safety.
• Cross-Border Transfers: Your data may be transferred internationally. We utilize Standard Contractual Clauses (SCCs) to ensure your data remains protected according to global standards.

6. DATA SECURITY

We implement industry-standard security measures, including:

• Encryption of data in transit and at rest.
• Strict access controls limiting data access to authorized personnel only.
• Regular security audits and data backups.

7. DATA RETENTION

• Account Data: Retained as long as your account is active.
• Deletion: Upon your request to delete your account, your data will be permanently deleted or anonymized within 30 days.
• Usage Logs: Retained for up to 12 months for analytics.
• Support Data: Retained for 6 months to ensure issue resolution history.

8. YOUR RIGHTS

Depending on your location, you have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Restrict how we process your data.
• Withdrawal of Consent: Withdraw consent for data processing (e.g., location) at any time.

How to Exercise Your Rights: Please contact us at daothuyduong0933@outlook.com. We will respond to your request within 5 business days.

9. CHILDREN'S PRIVACY

Our App is intended for users aged 17+. We do not knowingly collect personal information from children under the age of 13 (or applicable age in your jurisdiction). If we discover such data, we will delete it immediately.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. We will notify you of significant changes through the App or via email. Continued use of the App after the Effective Date implies acceptance of the updated policy.